(last updated on 23rd January 2019)
The following customer terms and conditions will be published on the Kinetico website. They refer only to the 10% Discount on Essential Drinking Water System only
1 Retail customers only.
2 There is no cash alternative available to this limited time offer.
3 Offer period 24th January 2019 - 15th February 2019 inclusive.
4 Valid at the time of purchase of a new Kinetico Essential drinking water system only.
5 Installation available at additional cost.
6 Kinetico UK Limited will undertake all fulfillment, contractual and warranty obligations.
7 Should the need arise, we reserve the right to substitute the Kinetico Essential drinking water system for a similar Kinetico drinking water system.
8 Installation is subject to survey on the day of installation by Kinetico UK Limited, or their appointed representative.
9 Installation cost of £99 covers a standard installation only, with easy access to mains cold water supply. An extra supplement will be payable on installations for complicated pipework, granite, marble or other non-standard work surfaces. The customer will be advised of any additional costs prior to any installation works being conducted.
10 Installation of any supplementary items over and above the Kinetico Essential drinking water system will be chargeable.
11 Installation and supply only of the Kinetico Essential drinking water system is available to UK Mainland customers only.
12 This offer is available through www.kinetico.co.uk by adding the promocode to the basket during the checkout process or by calling the office and quoting the code before sharing your payment details.
13 For full cancelation terms and conditions please visit https://www.kinetico.co.uk/terms-and-conditions.
14 Shipping is an additional charge of £10.
15 he Kinetico Essential drinking water system 10% off promotion may not be used in conjunction with any other Kinetico UK Ltd offers.
1 These terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2 Information about us and how to contact us
2.1 Who we are. We are Kinetico UK Limited, a company registered in England and Wales. Our company registration number is 02473777 and our registered office is at Kinetico UK Limited Bridge House, Park Gate Business Centre, Park Gate, Hampshire SO31 1FQ. Our registered VAT number is 566 4925 04.
2.2 How to contact us. You can contact us by telephoning our customer service team on 01489 566970, writing to us at our office or emailing firstname.lastname@example.org.
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3 Our contract with you
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference that we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.
4 Our products
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
5 Your rights to make changes
If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 – Your rights to end the contract).
6 Our rights to make changes
6.1 Minor changes to the products. We may change the product:
6.1.1 to reflect changes in relevant laws and regulatory requirements in accordance with current water regulations;
6.1.2 to implement minor technical adjustments and improvements, for example to address a manufacturing or design issue.
6.2 More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make the following changes to the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received:
6.2.1 Due to the nature of individual plumbing systems and applications, it may be necessary to change the specified product for one that is more suitable to your requirements. This will be done in full consultation with you as the end user, and any additional costs will be explained prior to the acceptance of the sales order.
7 Providing the products
7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
7.1.1 If the products are goods. If the products are goods, we will deliver them to you as soon as reasonably possible and in any event our courier will contact you with an estimated delivery date, which will be within 30 days if the products are goods and we are installing these for you or if the products are one-off services. We will begin the installation and/or the services on the date agreed with you during the order process. The estimated completion date for the services is as told to you during the order process or shortly thereafter by our designated installer, currently Dyno Plumbing & Drains Limited.
7.1.2 If the products are ongoing services or a subscription to receive goods. We will supply the services or goods to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.
7.2 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.3 Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 09.00am until 16.00pm on weekdays (excluding public holidays).
7.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to re-arrange delivery or collect the products from a local depot.
7.5 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may end the contract and clause 10.2 will apply.
7.6 If you do not allow us access to provide services. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property, we may end the contract and clause 10.2 will apply.
7.7 Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
7.7.1 we have refused to deliver the goods;
7.7.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
7.7.3 you told us before we accepted your order that delivery within the delivery deadline was essential.
7.8 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.7, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
7.9 Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 7.7 or clause 7.8, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 01489 566970 or email us at email@example.com for a return label or to arrange collection.
7.10 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.
7.11 When you own goods. You own a product which is goods once we have received payment in full.
7.12 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example the type of plumbing application. If so, this will have been stated in the description of the products on our website. We will contact you by telephone to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.13 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
7.13.1 deal with technical problems or make minor technical changes;
7.13.2 update the product to reflect changes in relevant laws and regulatory requirements;
7.13.3 make changes to the product as requested by you or notified by us to you (see clause 6).
7.14 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 90 days in any 180-day period, we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 90 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
7.15 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 12.5) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 12.7). We will not charge you for the products during the period for which they are suspended. As well as suspending the products, we can charge you interest on your overdue payments (see clause 12.6).
8 Your rights to end the contract
8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
8.1.1 If what you have bought is faulty or mis-described, you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back) – see clause 11;
8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
8.1.3 If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 8.2.1 to 8.2.5 below, the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
8.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);
8.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
8.2.3 there is a risk that supply of the products may be significantly delayed because of events outside our control;
8.2.4 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 90 days; or
8.2.5 you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 7.7).
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
8.4.1 services, once these have been completed, even if the cancellation period is still running;
8.4.2 products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
8.4.3 any products which become mixed inseparably with other items after their delivery and once installed.
8.5 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
8.5.1 Have you bought services? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
8.5.2 Have you bought goods? If so, you have 14 days after the day you (or someone you nominate) receives the goods, unless:
8.5.3 Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
8.5.4 Your goods are for regular delivery over a set period, for example a salt or service contract. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.
8.6 Related Finance Agreements. Please note that ending the contract with us will not end any related finance agreement you have entered and ending any related finance agreements will not end the contract with us. Your rights to end any related finance agreement are set out in the finance agreement.
9 How to end the contract with us (including if you have changed your mind)
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
9.1.1 Phone or email. Call customer services on 01489 566970 or email us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
9.1.2 By post. Simply write to us at Kinetico UK Limited, Bridge House, Chandlers Way, Park Gate SO31 1FQ, including details of what you bought, when you ordered or received it and your name, address and order number.
9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Kinetico UK Ltd, Bridge House, Chandlers Way, Park Gate SO31 1FQ or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 01489 566970 or email us at email@example.com for a return label or to arrange collection. If you are exercising your right to change your mind, you must send off the goods within 14 days of telling us you wish to end the contract.
9.3 When we will pay the costs of return. We will pay the costs of return:
9.3.1 if the products are faulty or miss-described;
9.3.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return and we are happy to recommend a courier company to assist you with the return as required.
9.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. We charge £30.00 for collection of any Kinetico water softener and ancillary items supplied.
9.5 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
9.6.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
9.6.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
9.6.3 Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
9.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
9.7.1 If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.
9.7.2 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
10 Our rights to end the contract
10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
10.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
10.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
10.1.3 you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;
10.1.4 you do not, within a reasonable time, allow us access to your premises to supply the services.
10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
11 If there is a problem with the product
11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01489 566970 or write to us at firstname.lastname@example.org or Kinetico UK Limited Bridge House, Park Gate Business Centre, Park Gate, Hampshire SO31 1FQ.
11.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information, please visit the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, for example furniture, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product, your legal rights entitle you to the following:
o up to 30 days: if your goods are faulty, you can get an immediate refund.
o up to six months: if your goods can’t be repaired or replaced, you’re entitled to a full refund, in most cases.
o up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back.
See also clause 8.3.
If your product is services, for example installation services, the Consumer Rights Act 2015 says:
o you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
o if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
o if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 01489 566970 or email us at email@example.com for a return label or to arrange collection.
11.4 In addition to your legal rights. We also provide as standard a 10-year parts warranty in respect of goods (Parts Warranty).
12 Price and payment
12.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However, please see clause 12.3 for what happens if we discover an error in the price of the product you order.
12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
12.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
12.4 How you must pay. We accept payment with PayPal, SAGE, Visa Debit, Visa Credit and MasterCard. 0% finance options are also available on certain products, as will be advised to you in the order process (these will not include for example consumables or the super soft range of products). Such 0% finance options are not provided by us, but instead by a third party finance provider, currently Shawbrook Bank Limited and are subject to a successful credit application and applicable credit limits.
12.5 When you must pay. When you must pay depends on what product you are buying and how you are paying:
12.5.1 Payment using a 0% finance option, if you are taking up a 0% finance option the agreement between you and the finance provider must be in place (we will verify this with the provider) before we will dispatch any goods or start providing any services. Please note we cannot guarantee the availability of such finance options or whether you will be accepted for them by the finance provider.
12.5.2 Other payment methods,
(a) For goods, you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
(b) For services, you must make an advance payment of 50% of the price of the services, before we start providing them. We will invoice you for the balance of the price of the services when we have completed them. You must pay each invoice within 30 calendar days after the date of the invoice.
12.6 We can charge interest if you pay late. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
12.7 What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved, we will charge you interest on correctly invoiced sums from the original due date.
13 Our responsibility for loss or damage suffered by you
13.1.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.1.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.
13.1.3 When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
13.1.4 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14 How we may use your personal information
We will only use your personal information as set out in
15 Other important terms
15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract or if you are unhappy with the transfer you may contact us to end the contract within 30 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
15.2 You need our consent to transfer your rights to someone else (except that you can always transfer our Parts Warranty). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you may transfer the Parts Warranty to a person who has acquired the product or, where the product is services, any item or property in respect of which we have provided the services. We may require the person to whom the warranty is transferred to provide reasonable evidence that they are now the owner of the relevant item or property.
15.3 Nobody else has any rights under this contract (except someone you pass your warranty on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 15.2 in respect of our 10-year parts warranty. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Alternative dispute resolution. Please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
www.kinetico.co.uk (Website) is brought to you by Kinetico UK Limited, a company incorporated and registered in England and Wales under company number 02473777 whose registered office address is at Bridge House, Park Gate Business Centre, Park Gate, Hampshire SO31 1FQ.
Why you should read this policy
For the purposes of the General Data Protection Regulation and all other relevant legislation, Kinetico UK Limited (‘we’ or ‘us’) is the ‘data controller’ (i.e. the company who is responsible for, and controls the processing of, your personal data).
Personal data we may collect about you
Information that you provide
Personal information about you (such as your name, email address, phone number) will be obtained, whenever you complete forms on the Website.
We will also obtain personal information you provide when you send feedback, post material, contact us for any reason and by any medium, sign up to a service, make purchases through the website, share information via the Website’s social media functions, enter a competition, complete a survey or report a problem with the Website.
We may ask you to provide sensitive personal data from time to time. If such data is requested, you will be given additional information as to why the sensitive personal data is being requested and how it will be used.
We may retain a record of any contact you make with us.
Personal Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
- give consent on his/her behalf to the processing of his/her data;
- receive on his/her behalf any data protection notices;
- give consent to any transfer of his/her data;
Information from third parties
Occasionally we may receive information about you from other sources (such as credit reference agencies), which will be added to the information already held about you in order for us to help supply our services and products to you.
Information that will be collected automatically
Device information: We may also collect information about your device each time you use the Website. For example, we may collect information on the type of mobile device that you are using and its unique device identifier (for example, the device’s mobile phone number, or the MAC address of the device’s wireless network interface), the type of mobile browser that you are using, the mobile operating system that you are using, mobile network information and the time zone setting.
Information on your device: We may also collect information which is stored on your device each time you use the Website. For example, we may collect contact information, login information and other digital content with your prior consent.
Location data: We may also collect information to determine your location using GPS technology or such other location-tracking software we may use from time to time. Some of the features of the Website may require access to such location data to work. If you would like to use any such feature, you will be asked to consent to provide such location information. You can withdraw your consent to providing this information at any time by emailing firstname.lastname@example.org or contacting us via the contact details at the bottom of this policy.
How your personal data will be used
We will use your personal data for the following purposes:
- to help identify you and any accounts you hold with Kinetico;
- research, statistical analysis and behavioural analysis;
- customer profiling and analysing your purchasing preferences;
- marketing – see 'Marketing and opting out', below;
- fraud prevention and detection;
- billing and order fulfilment for purchases made through the Website;
- credit scoring and credit checking – see 'Credit checking', below;
- customising the Website and its content to your particular preferences;
- to notify you of any changes to the Website or to our services or products that may affect you;
- improving our services and products.
What is our lawful basis or ground for using your personal data?
Under laws that are designed to protect your personal data, we need to have what is called a lawful basis or ground each time we use, share or otherwise process your personal data.
We may also need to process your personal data to comply with any legal obligations which may be applicable. Likewise, we may process your personal data where this is in the public interest or it is to protect your vital interests, but this will only be in rare circumstances.
In most cases, our processing of your personal data is necessary for the performance of our services to you.
Certain uses of your personal data, or other processing activities, may not be strictly necessary to perform our services to you; however, they may be necessary for the purposes of our legitimate interests or the legitimate interests of a third party. They may also be in your interests.
When we say "legitimate interests", we mean our (or a third party's) interests in enabling us to provide our services to you as efficiently and securely as possible. For example, we may choose to use a third party to store your personal data; we may do this in part because our use of that service means that your personal data is more secure.
Marketing and opting out
If you have provided your consent to receive news, special offers or promotions from us, we may contact you by mail, telephone, sms, text/picture/video message, email, about products, services, promotions, special offers and charitable causes that may be of interest to you.
We may share your personal data with organisations which are our business partners and we or they may contact you (unless you have asked us or them not to do so) by mail, telephone, SMS, text/picture/video message, email, about products, services, promotions, special offers and charitable causes that may be of interest to you. If you prefer not to receive any further direct marketing communications from us or our business partners, you can opt out at any time. See further 'Your rights', below.
Disclosure of your personal data
We may disclose your personal data to:
- other companies that become partners or part of a group with Kinetico UK Limited;
- a third party who acquires Kinetico UK Limited or acquires substantially all of its assets, in which case the personal data shall be one of the acquired assets;
- our agents and service providers;
- law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by applicable law;
- business partners in accordance with the 'Marketing and opting out' section above.
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
- where you create an account on the website, this will be controlled by a password and username that are unique to you;
- we will store your personal data on secure servers;
- payment details are encrypted using SSL technology.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
Transfers of data out of the EEA
We will make reasonable efforts to ensure that your data is not transferred outside the European Economic Area (EEA). Where we use data servers that may transfer data out of the EEA, we will take steps to ensure adequate protections are in place to ensure the security of your information and give you remedies in the unlikely event of a security breach.
All information you provide to us is stored with secure data processors for the purposes of storing your data, accounting purposes and social media purposes, for example. A copy of your information is also stored securely on our internal server and computers where access is restricted.
Please note that we review all processors we utilise and ensure that there are adequate safeguards in place to protect your personal data, such as adherence to binding corporate rules or compliance with the EU-US Privacy Shield Framework, which is a mechanism that ensures compliance with EU data protection requirements when transferring personal data from the European Union to the United States. You can learn more about Privacy Shield here: https://www.privacyshield.gov/welcome
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using our contact details at the bottom of this policy.
What you can do to keep your information safe
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
Your Consent and Rights of Access
You can change your mind or remove or add your consent at any time.
- You have the right of access to your personal records or other information that we hold about you. There is no administrative charge for this service.
- You have the right to rectify any errors in the data we hold about you. If any data or information we hold about you is inaccurate, or out of date, please contact us and we will correct this immediately.
- You have the right to have the data we hold about you erased.
- If you wish us to continue to store your information but wish us to keep your data separate and not process it in any way, please let us know.
- You have the right to ask us to stop processing your personal data for direct marketing purposes. You may also specify that you object to direct marketing by particular channels such as by email or telephone. If this is the case, please specify the channels you are objecting to in your communications with us.
- You have the right to data portability. If you wish to obtain your data for your own purposes across different services, we will provide this information to you in a CSV file. There is no administrative charge for this service.
- You have the right to object to any direct marketing.
To revise your consent, access, amend or remove your records or assert any of your rights set out above, you should send your request in writing to us at email@example.com.
You will need to provide proof of identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill) and specify the personal data you want access to, amended or removed.
How long we will store your data
We will store your data for as long as necessary for the purpose of processing. The data may be deleted in the following circumstances:
- You have withdrawn your consent to data processing
- The original purpose for processing the data is no longer relevant or cannot be performed any more.
- The data is no longer up to date or accurate.
Kinetico UK Limited only offers services to individuals over the age of 18. In using our services, you confirm that you have read and consented to this Policy and verify that you are over the age of 18.
- keep track of the items stored in your shopping basket and take you through the checkout process;
- recognise you whenever you visit the Website (this speeds up your access to the Website as you do not have to log on each time);
- obtain information about your preferences, online movements and use of the internet;
- carry out research and statistical analysis to help improve the Website content, products and services and to help us better understand our visitor and customer requirements and interests;
- target our marketing and advertising campaigns and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests; and
- make your online experience more efficient and enjoyable.
Consent (notification on home page)
We work with third-party suppliers who may also set cookies on the Website which, for example, we may use to display video content. These third-party suppliers are responsible for the cookies they set on our Website. If you want further information, please go to the website for the relevant third party. You will find additional information in the table below.
Description of cookies
The cookies that we utilise on our Website are placed to fulfil such functions as allowing visitors to share content with a range of networking and sharing platforms, analysing how you use the Website and giving you a better and more personalised experience.
Our Website uses the following cookies:
- Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session.
- Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.
Some of the cookies we utilise on our website include:
This cookie is used to distinguish users who visit the website.
Source: Google Inc.
Duration: 2 years
This cookie is used to distinguish users who visit the website.
Source: Google Inc.
Duration: 24 hours
This cookie is used to throttle request rate.
Source: Google Inc.
Duration: 1 minute
This cookie contains campaign-related information. Namely, it will set cookies where you interact with the adverts on our website, allowing us to track any conversions via AdWords Conversion Tags.
Source: Google Inc.
Duration: 90 days
How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of the Website. For further information about cookies and how to disable them, please go to www.aboutcookies.org or www.allaboutcookies.org.
Our contact details
We welcome your feedback and questions. If you wish to contact us or our Data Protection Officer, please send us an email to firstname.lastname@example.org or fill in the contact form available on the Website at https://www.kinetico.co.uk/customer-support/contact-us, specifying that the communication is for the Data Protection Officer. You can also write to us Bridge House, Park Gate Business Centre, Park Gate, Hampshire SO31 1FQ or call us on 0800 056 86 86.
We may change this Policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you use the Website.
Data Protection Supervisory AuthorityThe Data Protection Supervisory Authority in the UK is the Information Commissioners Office. Should you have any complaints about the way we handle your data, you may direct them to the ICO. More information on the ICO can be found on their website here: https://ico.org.uk
What are 'cookies'?
'Cookies' are small text files that are stored by the browser (e.g. Internet Explorer or Safari) on your computer or mobile phone. They allow websites to store such things as user preferences. You can think of cookies as providing a 'memory' for the website, enabling it to recognise a user and respond appropriately.
Every time a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie.
These cookies can tell us whether or not you have visited the site before.
Your browser will tell us if you have these cookies, and if you don't, we generate new ones.
This allows us to track how many individual unique users we have, and how often they visit the site.
When you register with the site, we generate cookies that signal whether you are signed in or not.
Our servers use these cookies to work out which account you are signed in with, and if you are allowed access to a particular service. It also allows us to associate any comments you post with your username.
If you have not selected 'keep me signed in,' your cookies get deleted when you either close your browser or shut down your computer.
It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. For example, we cannot tell if you are signed in without using cookies, so you would not be able to post comments.
All modern browsers allow you to change your cookie settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser. In order to understand these setttings, the following links may be helpful; otherwise you should use the 'Help' option in your browser for more details.
If you would like to find out more about cookies and their use on the Internet, you may find the following links useful:
The IAB has provided the following website to give information specifically about privacy issues around Internet advertising:
For further legal information about privacy issues, you may find these links useful:
LEXA HOLDING BV GROUP’s Tax Strategy in the UK
The following information is in compliance with the requirements of paragraph 16(2) Schedule 19 Finance Act 2016. This UK tax strategy is being published in accordance with paragraph 19(4) Schedule 19 Finance Act 2016. The information listed below is specific to our businesses’ UK presence. This tax strategy applies to the following UK Businesses:
Kinetico UK Holdings Limited
Kinetico UK Limited
HighRes Biosolutions Limited
This strategy applies to all taxes relevant to the UK businesses and takes effect from the date of publication until superseded or otherwise replaced.
Our strategy is to manage the tax function of the UK businesses in compliance with relevant laws and regulations, under an appropriate risk control framework, while maintaining the UK businesses’ reputation and good relationships with the UK tax authorities, Her Majesty’s Revenue & Customs (“HMRC”).
It should be noted that all UK businesses’ employees operate under a code of conduct established by the United States operating parent, Axel Johnson Inc., which can be found at the following link:
All UK tax affairs are handled in accordance with this code.
Risk management and governance arrangements
Our UK businesses desire transparency and compliance with tax legislation and acknowledge that managing tax compliance is increasingly complex. We evaluate how we meet our tax compliance obligations and responsibilities by engaging professional tax advisers when appropriate and through training of our internal staff. In addition, the UK businesses’ Board of Directors understand the importance of tax compliance and promote continuous discussion between it and the individuals responsible for tax compliance and the management of tax risk.
Our UK businesses engage in tax planning to the extent that such planning supports our businesses’ needs and will only consider transactions that have credible economic benefit and are in compliance with UK tax laws and regulations. Our businesses will not enter into transactions which lack commercial substance.
Our businesses conduct transactions with other group companies in accordance with current OECD principles and on an arm’s length basis.
Attitude towards risk
Our UK businesses see compliance with tax legislation as critical to managing our tax risk and maintain a positive attitude toward meeting tax obligations and responsibilities. We recognise the complexity of tax laws and understand that they may be subject to differing interpretations which could result in the review and challenge of tax positions by tax authorities. Our UK businesses engage professional tax advisers for advice when appropriate to mitigate such risk.
Relationship with HMRC
Our UK businesses endeavour to maintain sound relationships with HMRC, based on mutual respect and trust. We seek an open, transparent and co-operative relationship with HMRC which includes: (1) engaging in open and constructive dialogue with HMRC; (2) making full disclosures where required; (3) meeting statutory deadlines; and (4) remaining available to deal with queries from HMRC as and when required. As necessary, we engage the services of professional tax advisers to act as our agents who will represent our UK businesses at HMRC when appropriate.