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We repair and service all major brands

If you need a repair or routine service our trained technicians can fix most problems in just one visit.

We’ll get your water softener up and running in no time...

Water SoftnerWater Softner
Trust the experts

Our expert technicians can fix most problems – and all work is guaranteed.

Clear and transparent pricing

Transparent prices for all labour and parts.

Helpful and friendly advice

Our knowledgeable team can help answer your questions or book a service visit.

Water Softner

We also repair and service...

  • Drinking water filters
  • Installation work
  • Reverse osmosis
  • Quooker
  • Filter cartridge replacement
  • Sanitisation

It’s easy to get it
repaired today

Follow these 3 simple steps:

1 Get in touch

Let us know the make and model, and why you think it is not working.

2 Book a service appointment

We will arrange a suitable time and date for your service or repair appointment.

3 Peace of mind - guaranteed

Our service engineer will carry out detailed diagnostics to identify the problem and fix it. All parts and labour come with a guarantee.

Water Softner

What customers are saying

Delivering excellent customer service.

Service and Repair

Frequently Asked Questions

How do I know if my water softener is not working? +

These are the easiest ways to check whether your water softener is not working properly:

  • The salt level in your water softener is not going down
  • Limescale forming on your showerheads and taps
  • White watermarks on shower screens, taps or soap scum deposits around the bath
  • Your skin and hair feels dry
  • Very few bubbles form when bathing or washing hair

If you think there is something wrong with your water softener, please call our customer support team on 0808 1641 796 or click this link. They will give you helpful advice on how to get it up and running again.

How much does it cost to repair a water softener? +

We recommend booking one of our routine maintenance visits if your water softener is not working properly. Most water softener issues can usually be resolved by one of our service engineers as part of the maintenance programme. If it does need repairing, a written quotation will be provided before anything is done. Call our customer support team on 0808 1641 796 or click this link to find out more.

How do I know when a Kinetico service engineer will arrive? +

Our policy is to keep you updated as much as possible before each service appointment. On booking a water softener service appointment you will receive confirmation via email and text. We will also send you a reminder the day before the appointment, and a courtesy call from your Kinetico service engineer on the actual day.

How much salt should a water softener use? +

The main factors determining how much salt a water softener uses are:

  • The number of people living in the property
  • How much water each person uses on a daily basis
  • The hardness level of your mains water supply
  • The type of water softener you own

Typically, we find most Kinetico water softener customers use around one 4kg of block salt per person, per month.


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