We are committed to providing our customers with the very best service possible so aim to get your orders to you as soon as we can. Should you have any issues with delivery or with your order when it arrives, please do not hesitate to contact us as we’re here to help:
Salt delivery will take place within 10 working days from date of order. Kinetico does not provide a tracking service, however the invoice will indicate the final date the salt will be due for delivery.
Unless you have selected an installation option with your Essentials water softener, delivery will be within 48 hours. All other products including water filters and cartridges, if ordered before 12 noon, will be with you next day.
If you have requested an installation option for your product, someone will be in touch shortly to organise a time that suits you.