We are committed to providing our customers with the very best service possible so aim to get your orders to you as soon as we can. Should you have any issues with delivery or with your order when it arrives, please do not hesitate to contact us as we’re here to help:
Salt delivery will take place within 3 working days from date of order. Tracking details can be provided if requested..
Orders of 25 bags or more are delivered on a pallet. Palleted deliveries are kerb side delivery as we cannot guarantee delivery if access is restricted. Disposal of the pallet will be the recipient’s responsibility.
Unless you have selected an installation option with your Essentials water softener, delivery will be within 48 hours. All other products including water filters and cartridges, if ordered before 12 noon, will be with you next day.
If you have requested an installation option for your product, someone will be in touch with in 48 hours to organise a time that suits you.