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Product Deliveries

We are committed to providing our customers with the very best service possible so aim to get your orders to you as soon as we can. Should you have any issues with delivery or with your order when it arrives, please do not hesitate to contact us as we’re here to help:


Salt Deliveries

If salt is ordered before 11:00am, 3, 6, 9, 12 and 30 bag orders of block salt will be delivered within 3-5 working days from date of order. Tracking details can be provided if requested..

Please be advised that as our couriers are unable to enter your premises, your order will be delivered to your door or left with a concierge


Water filters and cartridges

We aim to deliver our range of water filters and cartridges as soon as possible, Items will be shipped on a next day delivery if ordered beforer 11:00am.



If you have requested an installation option for your product, someone will be in touch with in 48 hours to organise a time that suits you.

Speak to a Kinetico Expert

If you are in need of a repair or would like a routine service our expertly trained technicians can fix most problems in just one visit, getting you back up and running quickly. We’ll ensure your machine is working efficiently, giving you the best water for your home. Fill in the form below and we will be in touch or call 0808 1641 796.