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Water Softener Repair & Service

Testament to the robust quality control process all our products go through before they leave the factory, your water softener or water filter should need little maintenance.

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Water Softeners

A quality water softener can last for many years with very little input from you. The twin-tanks automatically clean themselves through the regeneration process. All you need to do is add salt when it’s getting low.
However, like any new car to keep it running efficiently and at optimum performance, we do recommend that you have your water softener serviced on a regular basis.

If you have purchased from your local Authorised Kinetico Dealer and would like to arrange a service or report a fault, please contact them directly and they will be happy to visit your home.

If you have purchased an Essential water softener directly from us, please call 0800 056 86 86 .

Alternatively, take a look at our handy troubleshooting guide where you may be able to easily identify the problem with your system. We advise reading this before giving us a call.

Water Filters

Your water filter system, if installed correctly, should give you an endless supply of pure, filtered water on demand, hassle-free. All you need to do is change the cartridge every 9-12 months or when indicated on your system.

If you are experiencing issues with your filter systems and have purchased from your local Authorised Kinetico Dealer, we advise contacting them directly and they will be happy to come and do a site visit.

Or, if you have purchased directly from Kinetico and have a query please call 0800 056 86 86.

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