Troubleshooting Guide
If you have experienced a problem with your Kinetico Water Softener, please read our guide below before contacting your local Kinetico dealer.
Hard Water
These considerations assume that your water softener has been working, has not been disconnected or that you have not had any plumbing changes since installation. It is applicable to all Kinetico Water Softeners that use block or tablet salt.
Have you tested the water?
Does the softener have salt in it?
Is there water in the water softener cabinet?
Check your softener is not by-passed

If you have gone through this guide and are still having issues, use the Find My Local Dealer function to locate your local Kinetico agent who would be happy to help.
As a rule of thumb, the average water user will use about 4kg (one block) per month. This will vary in relation to the amount of water actually used if you are a high water user you will use more than 4kg of salt. If you find your salt usage has suddenly increased and you are not using more water, please use the guide below.
High Water Level

If you are sure that the incoming water supply has not been interrupted, we suggest that you use the Find My Local Dealer function to locate your local Kinetico agent who will need to investigate the cause of the high water level.
Leaks
Outside Tap

If you have gone through this guide and are still having issues, use the Find My Local Dealer function to locate your local Kinetico agent who would be happy to help.
Regeneration Instructions
Remove the lids from the softener and follow the instructions below to manually regenerate the softener.
1. Push down firmly with a Phillips screwdriver on the “Actuator” and turn it clockwise until you advance the “Indicator Dot” to the “Brine Rinse” position. The water softener will start making a noise and water will start running down the drain.
2. If you have a twin tank softener, check back in 30 minutes and repeat the process to regenerate the 2nd cylinder.
