Kinetico FAQs

Water softeners and filters solve different problems, so the right choice depends on what you’re looking to improve. Softeners are ideal for hard water areas. They remove minerals like calcium and magnesium that cause limescale, helping to protect appliances and improve the condition of your hair and skin. Water filters, meanwhile, target impurities such as chlorine and bacteria, improving the taste and quality of your drinking water.

For a full comparison, read our guide to choosing between a water softener and a filter. Want both benefits? Our whole home water solutions provide the best of both worlds.

Kinetico water systems are designed and built to meet the highest quality standards. For complete peace of mind, we offer a 10-year parts warranty* on our systems.

Please refer to our full Warranties page for more information.

Whether you purchased your home water system from us directly or through your local Kinetico dealer, rest assured that you’ll receive the best possible level of on-going support. The quality of your water is just as important to us as it is to you, and we pride ourselves on the service we provide to our customers.

You can call us on 0800 056 86 86 or get in touch with your local expert directly. Most problems can be fixed in just one visit, and we ensure our bookings are simple and straightforward to arrange.