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Frequently Asked Questions

There is a slightly increased amount of sodium in softened water. But to put this into perspective there is more sodium in a glass of milk than in a glass of softened water. The only times we advise against drinking softened water is when making up formula for small babies or if you are on a prescribed low sodium diet. In this case you should consult your doctor, otherwise it’s down to personal choice.

Salt is sent directly from "Express Courier Warehouse” where they hold our stock. It is sent out within 10 working days. Cartridges are sent directly from our warehouse at Kinetico and can be sent out immediately by our courier Interlink.

Minimum of 10 bags for delivery on block salt and a minimum of 8 bags on tablet salt.

Yes the price is inclusive of delivery and VAT.

You can order up to 10 Cartridges for the cost of £10.00 Delivery.

Simply give us a call and we'd be happy to help. If you purchased your product from your local Authorised Kinetico Dealer please refer back to them. To find your local Kinetico Dealer, simply enter your postcode into the 'Find my local dealer' function on this website. Their details will appear and they can assist you.

As a rule of thumb, we recommend about 4kg (or one block) per person, per month. This will vary in relation to the amount of water actually used and if you are a high water user you will use more than 4kg of salt.

Why Choose Kinetico?

Our water experts put their very best thinking into engineering smarter products to bring families like yours the very best water.

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