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Frequently Asked Questions

If you live in a hard water area like 13 million households do, fighting limescale will be a constant battle. A water softener is a long-term solution that will banish limescale from your home forever. You’ll save hours cleaning not to mention the many other benefits you’ll experience to your appliances, hair & skin and to your pocket.

Your water softener will be installed where your stop cock is located. Normally this is under your kitchen sink where your water supply enters your home. In some instances, this may be located under your stairs or in another area of your home.

Both the Premier Compact and Essential water softeners are compact and designed to fit under most standard kitchen sinks. The Premier Maxi water softener is a semi-commercial softener catering for larger households. Due to its larger size, it would not fit under your kitchen sink and would need to be located in a utility room or garage.

Water softeners use a process called ‘ion exchange’ to remove the calcium and magnesium minerals from your water as it enters your home. These are the minerals that cause limescale and removing them makes the water ‘soft’. Having a water softener in your home is the only proven way to remove calcium and magnesium from your water.

Although a competent plumber could install our water softeners, we would advise you choose the installation option. If you are purchasing an Essentials water softener, Kinetico offers an installation service carried out by our qualified technical engineers. If you have purchased a Premier Compact from your local Authorised Kinetico Dealer, they will happily arrange installation for you. Fitting would normally take approximately 4 hours depending on the complexity of the installation and exactly where your stop cock is located.

As a rule of thumb and for an average family of four, we recommend about 4kg (or one block) per person, per month. This will vary in relation to the amount of water actually used and if you are a high water user you will use more.

Based on 4kg per person per month, if you purchase salt (based on block salt) from Kinetico, this will cost you approximately £11.60 per month for a family of 4. Salt can also be purchased from your local Authorised Kinetico Dealer. All Kinetico softeners are non-electric so you’ll be pleased to know the running of them won’t add to your electric bill either.

There is a slightly increased amount of sodium in softened water. But to put this into perspective there is more sodium in a glass of milk than in a glass of softened water. The only times we advise against drinking softened water is when making up formula for small babies or if you are on a prescribed low sodium diet. In this case you should consult your doctor, otherwise it’s down to personal choice.

This is not an instant process but over time soft water will remove the scale. A water softener should be an essential appliance for anyone moving into a new home to keep everything looking and running like new.

Kinetico invented the non-electric, twin-tank water some 45 years ago and remains a world leader in the water treatment market today. Its superior products remain unrivalled and compared to some of its competitors, have many advantages: • Non-electric Meaning no meters to set, plugs or expensive electric bills • No pressure loss in regeneration Unlike other softeners, you will not lose water pressure whilst the softener is regenerating. So even if you’re in the middle of a shower whilst it’s regenerating, you won’t notice the difference! • High pressure final rinse Rinsed thoroughly in soft water to ensure no residual salt is left after the regeneration process • We offer leading warranties Kinetico’s twin-tank Premier Compact softener comes with a 10 year warranty, testament to the robust build and quality of the product. We know it will last even beyond 10 years but we offer it to our customers for complete peace-of-mind.

Kinetico water softeners are designed and built to meet the highest quality standards. For complete peace of mind, the Premier Compact twin-tank softener has a 10 year warranty. Our Essential softener comes with a standard 2 year warranty.

Adding salt to your machine is the only maintenance you’ll have to do.

Whether you purchased your Kinetico softener directly from us or through your local Authorised Kinetico Dealer, rest assured you will receive an on-going level of service and support. You can call us on 0800 056 86 86 or get in touch with your Kinetico Dealer directly.

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