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What do Water Softeners do?

Not only does hard water cost you money and increase your cleaning time, it can also cause serious damage to your boiler and appliances through limescale. Households in hard water areas report frequent appliance breakdowns, resulting in expensive repairs and even total replacements.

These hard water deposits can even affect your day-to-day life, leaving limescale flakes in your tea and make washing and bathing an unpleasant experience. Not only will shampoos and body washes not work properly, you’ll then be left with a slimy soap scum on your hair and drying residue on your skin. But while hard water is a big problem, it is one that can be easily solved with our range of water softeners.

What do Water Softeners do?
What do Water Softeners do?
What do Water Softeners do?

The only proven way to remove calcium and magnesium from your water

Water softeners use a process called ‘ion exchange’ to remove the calcium and magnesium minerals from your water as it enters your home. These are the minerals that cause limescale and removing them make the water ‘soft’.

How water softeners work

With a Kinetico Premier water softener, hard water passes through twin-tanks filled with food-grade resin beads as it enters your home. Calcium and magnesium ions in the hard water are attracted to these resin beads. In your softener, ion exchange takes place removing the calcium and magnesium and releasing sodium ions into the water, making it soft.


Continuous soft water

Kinetico introduced the innovative non-electric, twin-tank water softener to the UK 45 years ago – a patented design that means your home is supplied with soft water 24/7.


Water softeners need to clean or regenerate using a salt or ‘brine’ solution to clean away the calcium and magnesium mineral deposits they’ve collected. In single-tank designs, this means your home will be supplied with hard water for a short period of time while the tank cleans itself.


With our twin-tank Premier softener, this is not the case. You’ll get beautiful soft water 24 hours a day. The tanks regenerate at different times, meaning that while one is cleaning itself, the other can continue to supply your home with softened water. This way, your boiler and appliances are constantly protected and you can have a luxurious bath or shower whenever you want.


Can I drink soft water?

Softened water has a slightly higher amount of sodium than hard water does; however, there is actually more sodium in a glass of milk than in a glass of softened water.


The only time we advise caution is when making up formula for small babies or if you are on a prescribed low sodium diet. In these cases, we’d advise you to consult your doctor first; otherwise, it’s down to personal choice.



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Our water experts put their very best thinking into engineering smarter products to bring families like yours the very best water.

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